Refund and Returns Policy

Refunds

• The Group and Everskill has a 7-day no questions asked refund policy, if you are not entirely satisfied with the Course you purchased, you can request a cancellation and a refund within 7 days of purchase.
• No refund will be allowed even in the 7 days if a certificate has been issued in any persons name using the purchased item/s.
• Refunds can take up to 5 days to process and you will be notified once it has been processed.
• The date of purchase excluded and last day included.
• If a voucher or discount code was used in your purchase that voucher or discount will be cancelled and no longer be valid.
• The refund will be only for the amount actually paid by the customer.
• Any refund and cancellation request received after the 7 days has expired will incur a once of fee of R500 to cover Course Creator Partner or 3rd Party licensing and expenses incurred.
• Upon cancellation in or out outside the 7 days, the customer will loose access to any Learning Management System and may lose any Rewards and Benefits (both current and future), or memberships they may have accrued as part of their purchase.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@skills.dolife.io

Changes

A Customer can request a course change within 25 days from their purchase, at no charge subject to no certificate issued to the Customer. Any charge of course will attract a service charge of R500 to defer expenses.

Need help?

Contact us at accounts@skills.dolife.io for questions related to refunds and returns.